GENERAL TERMS AND CONDITIONS
ScopelloCaseVacanze is a brand of Cicerone Tour srl with registred office in Viale Europa 61, 91011 Alcamo (TP)- Italy. These terms and conditions govern the relationsheep between the Landlord (herein after SCV) and the Renter (hereinafter Guest).
Bookings are made by SCV on behalf of the Owner or the titleholder of the property at the price stated by SCV.
2. HOW TO BOOK
The Guest must confirm the booking by phone or using the online booking form or send us an email. A deposit of 30% is due in order to confirm the booking. The balance is due no later than 30 days before arrival. However, if the balance is not paid within this time limit, SCV reserves the right to cancel the booking and hold the deposit according to the cancellation policy. Full payment is required for bookings confirmed within 30 days prior to arrival. Upon receipt of the balance, you can download your rental voucher and driving directions. The voucher is personal and valid only for the persons named on the booking form.
In case of a non-refundable rate, the full payment is required at booking time.
3. PAYMENT METHOD
Payments must be made in Euro by bank transfer or credit card using the online bookig. In the case of bank transfers, the property name and booking period must be clearly specified and a proof of payment must be sent to email@example.com.
4. WEB CONCIERGE
After the confirmation of your booking, the system will email the link to access "Web Concierge". From here you can manage your booking, pay the outstanding balance, purchase any extra service, download your travel documents and chat with us.
5. ONLINE CHECK-IN AND RENTAL CONTRACT SIGNATURE
From Web Concierge area you can make online check-in and sign the rental contract to speed up check-in process upon arrival.
6. STANDARD RATE CANCELLATION POLICY
Any cancellation must be communicated in writing by email. Cancellation will take effect the day this notification is received by us. In accordance with our Regulation, the following penalties will be applied:
- 100% of the total rental price from 29 days before the arrival.
The rental price does not include cancellation insurance. If for any reason not depending on our will, SCV is forced to cancel a booking, a similar property will offer to the Guest. If the rate of the alternative accommodation is lower than the price paid by the Guest, SCV will refund the difference. If the rate of the alternative accommodation is higher than the rate paid by the Guest, no extra costs will be required. If the Guest wants to cancel the booking, SCV will refund the whole amount and no further compensation can be asked by the Guest.
If SCV is forced to cancel a booking for technical anomalies (such as wrong rate or availability) SCV will refund the Guest the paid amount. In any case further compensation can be asked by the Guest.
6.1 NON-REFUNDABLE RATE CANCELLATION POLICY
No refund is provided in case of cancellation or no show.
6.2 REFUND - COVID POLICY
Just in case of borders closure or national lockdown in Italy or in your country of origin it will be possible to cancel for free your reservation and get a refund. For all the other cases will be applied the standard cancellation policy. We highly suggest you to buy in your country of origin a cancellation policy to cover your reservation.
7. MODIFICATION BOOKING
It is possible to modify your booking with no extra cost up to 45 days before arrival. After this term, it will be requested a modification fee of Euro 50.00.
8. CANCELLATION INSURANCE
The rental rate doesn’t include any cancellation insurance, unless othrwise specified.
9. SPECIAL RATES FOR TICKETS FERRY WITH GNV AND GRIMALDI LINES
The tickets are subject to availability and can be sold just in addition to the rent of the properties.
The booking conditions of the tickets can change according to the policy rates. Full details will be provided before the purchase.
10. CHECK-IN & CHECK OUT
Check-in time, as set forth herein, is from 3 pm to 10 pm, unless othrwise specified. The Guest must inform SCV or Check-in Manager about the estimated arrival time at least 7 days before check-in. Any change of check-in time must be communicated in advance and approved by Check-in Manager. In case of delay the day of the arrival, the Guest must inform immediately the Check-in Manager by phone. The new check-in time will be agreed with Check-in Manager, according to the list of the other check-in. In case of no communication, Cicerone Tour srl is not liable for any delays.. Upon arrival, the Guest must show the Check-in Manager the rental voucher and passport or ID card to enable them to proceed with the necessary registrations. Only registred guests can be accommodate in the property. Check-out is scheduled from 8 to 10 am. In case of ealier departure the Guest is required to schedule an appointment with the Check-in Manager for check-out procedure the day before departure. A fee of Euro 25,00 will be charged for check-in after 10 pm. The latest check-in time is before 12.00 am
11. SECURITY DEPOSIT & EXTRA COSTS
Upon arrival, the Guest must pay a refundable security deposit as a guarantee for possible damages and/or extra charges which are not included in the rental rate. The deposit is to be paid by credit card in € as per the amount indicated on the voucher. The Check-in Manager has the right to refuse access to the property if the deposit is not paid. In this case, the client will not be entitled to any reimbursement or compensation. The security deposit will be refunded at the end of the holiday if no damages occur.
In case of early departure (not communicated to the Owner or his/her representative), the Owner reserve the right to hold the deposit and refund it after inspecting the house.
The Guest is liable for house order for all the period of his stay and has the duty to act with respect towards other guests and neighbours. SCV reserves the right to ask the guest to leave the property without any refund in case of bad and undisciplined conduct targeted to disturb the peace.
12. NUMBER OF PEOPLE
Only the people indicated at the time of booking shall be authorized to stay at the reserved property. The number of people (adults and children) staying at the property must not exceed the number of sleeping accommodations indicated in the property description, except in the case of infants (less than 2 years) for whom the client brings a travel cot or requires this service at the time of booking. The Check-in Manager or his/her representative will refuse entrance to the property if the number of persons exceeds the number mentioned on the voucher.
No pet will be accepted if the request was not formulated and validated by SCV at the time of the booking. Just small-sized and well-behaved pets will be accepted. The Guest should supervise his pets’ behavior and sanitation. The Guest is liable for any damages caused by the pet. It is required an additional fee for pets of € 50.00 for the whole stay.
15. FINAL CLEANING
The final cleaning charge, unless otherwise specified, is not included in the rental price and must be paid upon arrival. The cleaning of the kitchenette is borne by the Guest.
16. INCLUDED IN THE COST OF THE VILLA RENTAL
Normal use of gas, electricity, air conditioning, central heating, water facilities, a weekly change of bed linen, towels, tea towels, wi-fi, unless otherwise stated in the property description. If you book a property with a pool, pool towels are provided.
17. EXTERNAL MAINTENANCE
The owner or his representative has, if necessary, free access to the property for essential maintenance purposes and for the cleaning of the pool.
Upon arrival, Guest must check the property and sign the handover report. Any complaints must be notified upon arrival or at the latest the day after by email or Whatsapp and accompanied by photos. The Guest undertakes to give SCV the time to verify the reasons of the complaint , possibily on the spot and find a solution. If Guest leaves the property without allowing SCV to verify the reason of complaint, the Guest is not entitled to get a compensation or refund. No complaints or request of compensation will be accepted after check-out. Possible compensation will be in any case proportionate to the damage suffered and allways limited to the total of the reservation.
Atmospheric events, insects bites or othe local animals, lack of power, gas and water if depending on local problem can’t be considered as a reason of complaint towards SCV.
19. DUTIES AND LIABILITY
The descriptions appearing in our property information are accurate and have been done in good faith. SCV does not accept any liability for any loss, damage, or additional expenses incurred by the Guest or any member of the guest’s party regardless of the cause. The Guest is liable for any damages caused to the property by him or his guests. The Guest exempts SCV from any liability for any damages caused by the Guest or any member of the guest’s party regardless of the use of the swimming pool (if any). In the event of controversy arising from the booking and the letting, the only place of jurisdiction is the court of Trapani with Italian laws.
20. AGREEMENT SIGNING PROCEDURE
Both parties of this Agreement acknowledge that this Agreement is expressly and specifically arranged in order to formalize the understanding, as defined above and that it is the result of negotiations by and between both Parties through the Internet.
In signing the present Agreement, both Parties hereto accept the terms and conditions herein contained.